WordPress WhatsApp Support

Select Layout: You can select the layout according to your need.

Layout Background Color: Set popup layout background color. Default #0dc152

Layout Text Color: Set popup layout text color.#ffffff

Enable Layout Gradient: Enable/ Disable popup background gradient.

Show Only Icon on Mobile: Enable this option if you what to display an icon instead of text button on mobile.

X-axis Offset: Enter the value of x-axis ( horizontal ) widget spacing. In px ( pixels ) only. Default 12px.

Y-axis Offset: Enter the value of y-axis ( vertical ) widget spacing. In px ( pixels ) only. Default 12px.

Display On Desktop: Display on desktop/laptop.

Display On Mobile: Display on mobile devices.

Auto Popup: Enter the popup auto display time in seconds.

Auto Popup Delay: Select the time in seconds for auto popup delay.

Enable RTL: You can enable RTL ( Right to Left ) if your website has language like Arabic, Persian and Hebrew.

Scroll Length: Display button when scroll length matched with above value. Default Blank.

Filter By All Pages: You can hide/show widge on all pages on one click.

Filter By FrontPage: You can hide/show widget on the front page.

Hide Widget By URL: Hide widget by the URL

Schedule: You can hide/ show the widget by your schedule time.

Custom CSS: Enter your custom CSS.

Button Generator is tool to generate unlimited WhatsApp contact buttons.

Analytics is the inbuilt powerful feature of the WeCreativez WhatsApp Support. Here you can check the daily and monthly report.

Facebook Pixel Click Tracking:

Facebook Click Tracking: You can enable or disable Facebook pixel click tracking.

FB Event: Enter the name of custom event to track on Facebook pixel.

FB Event Label: Enter the label of custom event to track on Facebook pixel.

Google Event Tracking:

Google Event Tracking: You can enable or disable google event click tracking.

GA Event: Enter the name of custom the event to track on Google Analytics.

GA Event Category: Enter the name of the event category.

GA Event Label: Enter the label of the event.

GDPR Compliant Settings:

GDPR: Enable/ Disable GDPR compliant.

GDPR Message: Use shortcode {policy_url} to add privacy page link.

Privacy page: Select your privacy page.

Allow your customers to direct contact with Dokan Vendors. Our plugin provides a beautiful and effortless way to start communicating between the Dokan vendors and the users/customers through WhatsApp. Our plugin is fully compatible with Dokan Lite and Dokan Pro.

Requirement:

1. WooCommerce 5 or higher installed and activated.
2. Dokan Lite/Pro installed and activated.
3. WordPress WhatsApp Support 2.3.0 or higher installed and activated.
   • Single Person layout activated.

Features:

1. Store Level (Priority 2):
   • The vendors can add WhatsApp Support number on their store page.
   • Admin can also add/edit vendor's WhatsApp Support number from edit vendor/ edit user page.
   • Admin can hide widget or product query button if WhatsApp Support number is not set at the Store Level.
2. Product Level (Priority 1):
   • The vendors can add WhatsApp Support number on their product page.
   • Admin can also add/edit vendor's WhatsApp Support number by editing the vendor's product page from WooCommerce backend.
   • Admin can hide widget or product query button if WhatsApp Support number is not set at the Product Level. 

Store Level and Product Level Priorities:

Store Level allows vendors to add the WhatsApp Support number store wise whereas Product Level allows vendors to add the WhatsApp Support number product wise. You can use both the levels together by enabling them from the plugin settings. 

Once the plugin finds a WhatsApp Support number at the Product Level priority 1 comes into the play and the support messages are sent to the support number entered at the Product Level. If the WhatsApp Support number is not set at the Product Level then the messages are sent to the Store Level WhatsApp Support number. In case, both Levels WhatsApp Support numbers are not set then messages will be sent to the Admin WhatsApp Support number.

Settings:

WhatsApp Support For Dokan: You can enable/disable the WordPress WhatsApp Support For Dokan Multivendor module.

Vendor Support Widget: This option allows users or customers to contact the vendor through the popup widget.

Vendor Support Product Query: This option allows users or customers to contact the vendor through the product query button.

Product Level (Priority 1) Settings:

Product Level: This feature allows vendors to add WhatsApp Numbers for customer support from their Dokan's edit product page.

Hide Widget: Enable if you want to hide a widget on the product page if the product level WhatsApp Support number is empty.

Hide Product Query: Enable if you want to hide the product query button on the product page if the product level WhatsApp Support number is empty.

Store Level (Priority 2) Settings:

Store Level: This feature allows vendors to add WhatsApp Number for customer support from their Dokan's store page.

Hide Widget: Enable if you want to hide a widget on the product page if the store level WhatsApp Support number is empty.

Hide Product Query: Enable if you want to hide the product query button on the product page if the store level WhatsApp Support number is empty.

For Multiple Person Support:

1: Click on WhatsApp Support from the admin menu.

2: Now, click on the Manage Support Person(s) tab.

3: Edit the support person you want to change the Support Pre Message.

4: You can change the Pre Message from the Support Pre Message option.

• Use {title} placeholder to display the current page title in the chat.
• Use {url} placeholder to display the current page URL in the chat.
• Use {br} placeholder to break the line into a new line.

5: Click on the "Save Changes" button to save the changes.

By default, WordPress WhatsApp Support pops up the widget only one time when user/customer open the website or re-open the website. 

If you want to pops up the widget with every page load then copy the following snippet and paste it into the child theme's functions.php file.

/**
 * WordPress WhatsApp Support always widget pops up.
 * 
 * @author WeCreativez
 * @link https://codecanyon.net/item/wordpress-whatsapp-support/20963962/
 * @support https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/
 */

add_action( 'wp_enqueue_scripts', 'wws_snippet_always_widget_popup', 300 );

function wws_snippet_always_widget_popup() {
	wp_add_inline_script( 'wws-public-script', "sessionStorage.wwsAutoPopup = 'no'" );
}

By default, WordPress WhatsApp Support open WhatsApp on new tab on desktop. 

If you want to open WhatsApp on WhatsApp desktop application then copy the following snippet and paste it into the child theme's functions.php file.

/**
 * WordPress WhatsApp Support - Open desktop app instead new tab.
 * 
 * @author WeCreativez
 * @link https://codecanyon.net/item/wordpress-whatsapp-support/20963962/
 * @support https://codecanyon.net/item/wordpress-whatsapp-support/20963962/support/
 */
add_filter( 'wws_whatsapp_desktop_api_url', 'wcz_wws_whatsapp_desktop_api_url', 20, 1 );

function wcz_wws_whatsapp_desktop_api_url( $desktop_api_url ) {
    return 'https://api.whatsapp.com';
}

Using the WordPress WhatsApp Support plugin, you can set the different WhatsApp number on different pages. For example, Page Contact US can have WhatsApp number 1234567890 and page Sale Support can have WhatsApp number 9876543210.

How to set different WhatsApp number on page or post:

Step 1: Go to the edit page on which you want to change the WhatsApp number. Make sure you enabled the Single Person Layout from plugin settings.

Step 2: Here you found the settings to change WhatsApp number for that particular page under the WordPress WhatsApp Support metabox.

Step 3: Add the different WhatsApp number in Support Contact Number field. Here you also can change About Text, Per-defined message, Button text, etc...

Step 4: Update the page or post.

Now, the WhatsApp support number is different for that particular page.

Note: Different WhatsApp number by posts and pages only support Single Person Layouts.

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